Frequently Asked Questions

Yes, we have a standard diagnostic fee to dispatch a licensed plumber to your home, assess the issue, and provide a written, upfront quote. If you proceed with the repair during that visit, we typically waive the diagnostic fee.

A sudden spike in your water bill is usually the first sign of a hidden leak. This could be a continuously running toilet (which can waste hundreds of gallons a day), an underground sprinkler leak, or a slab leak beneath your foundation. We recommend calling us for professional leak detection.

We highly advise against using over-the-counter chemical drain cleaners. The harsh acids in these products create heat that can melt PVC pipes and severely corrode older metal pipes. They also rarely clear the entire blockage. Professional snaking or hydro-jetting is the safest and most effective method.

Signs that your water heater is failing include: it is over 10-12 years old, it produces rusty or cloudy water, it makes rumbling or popping noises (caused by sediment buildup), or you notice moisture pooling around the base of the tank.

First, locate your main water shut-off valve (usually in the front yard near the street, or in the garage) and turn the water off to prevent further damage. Then, call our 24/7 emergency line at (214) 555-0199 immediately.

Yes, we specialize in tankless water heater installations. They are highly energy-efficient because they only heat water when you need it, rather than keeping a 50-gallon tank hot 24/7. They also provide endless hot water and save valuable space in your garage or utility closet.